JR Tronic s.r.o.
1. JR Tronic s.r.o. based in Výčapy - Opatovce 181, okr. Nitra, IČO: 44 688 326, registered in the Commercial Register of the District Court Nitra, section Sro, file no. 24232 / N issues these Complaints Rules in accordance with § 18 of Act no. 250/2007 Z.z. on Consumer Protection and on the amendment of Act of the Slovak National Council no. 372/1990 Coll. on misdemeanors, as amended (hereinafter referred to as the "CSO"). The purpose of the Complaints Procedure is to inform the consumer about the scope, conditions and method of claiming liability for defects of products and services (hereinafter referred to as the "complaint"), including information on where the complaint can be made and about warranty repairs.
2. The term "seller" used in these Complaints Procedure refers to JR Tronic The seller is a supplier as defined in Section 2 (e / ZoOS).
3. The term "buyer" shall mean a consumer, whether natural or legal, who purchases products or procures services under a contract of sale or work, whatever its form, for his personal use or for his household, and who has bought or ordered from the seller or through the e-shop selling a certain product as defined in Section 2 (f) of the CSOS (hereinafter referred to as "product") or service as defined in Section 2 (b). i / ZoOS (the "Service") For the purposes of this Complaint Protocol, the term "goods" refers to a product and / or service.
4. §18 sec. 1 of the Act, the seller is obliged to duly inform the buyer about the conditions and manner of the claim, including information on where the claim can be made and about the performance of warranty repairs. Complaints procedure must be visible to the consumer in a prominent place; in order to comply with the wording of the cited legal provision, the following Complaints Procedure:
4.1. published on the seller's website: www.jr-tronic.sk,
2.4 visibly located at the seller's registered office where the goods are sold or provided to the buyer,
3.4 visibly located in the seller's premises where the goods are sold or provided to the buyer
4.4 is available in printed form to the Buyer at the counter or at the cash desk at the Seller's registered office or at the Seller's premises in which goods are sold or provided to the Buyer
5. By concluding a purchase contract between the seller and the buyer or concluding a contract for work between the seller and the buyer, the buyer accesses the conditions specified in these Complaints Procedure. The reference to these Complaints Procedure is given on the document confirming the payment of the purchase price or the price for performance of the work or the document confirming the warranty period of the goods or services (warranty certificate).
6. These Complaints Rules regulate the rights of the buyer as a consumer (§2 letter aa / ZoOS) so that their rights guaranteed by mandatory provisions of legal regulations, in particular the provisions of the Zoos and the Civil Code are not affected. After the expiry of the warranty period governed by mandatory legal provisions, the conditions set forth in these Complaints Rules shall take precedence over the legal provisions.
7. This Complaints Procedure applies to the sale of goods and the provision of services by the Seller to buyers who meet the definition of consumer in accordance with applicable law.
8. These Complaints Procedure replaces the Seller's declaration pursuant to the provisions of § 620 para. 5 of the Civil Code, by which the seller determines the conditions and scope of the guarantee, if the warranty period indicated in the warranty certificate is longer than the statutory warranty period.
9. The terms of the warranty indicated by the seller in the warranty certificate shall also take precedence over the provisions of these Complaints Procedure.
10. The provisions of these Complaints Procedure Rules shall be applied to the settlement of complaints to the extent not contrary to the special regulation referred to in Note no. 22b ZoSS ..
11. Liability for defects:
11.1. The Seller shall be liable for defects in the goods sold or delivered by the Buyer. The Buyer is entitled to inspect the goods before acceptance. The Seller shall not be liable for defects of the goods which the Buyer may have found during the inspection, in particular it shall not be liable if the Buyer later complains about missing goods accessories or mechanical damage of the goods detectable during the inspection. The seller is not responsible for such defects even if the buyer has not used the opportunity to inspect the goods.
11.2. In the case of used goods, the seller is not responsible for defects caused by their use or wear. For items sold at a lower price, he is not responsible for the defect for which the lower price was negotiated.
11.3. If the goods are not used, the seller is responsible for defects that occur after the receipt of the goods within the warranty period (warranty). The duration of the warranty period is governed by the provisions of legal regulations, in particular by the Civil Code, unless the seller indicates a longer duration of the warranty period in the document confirming the takeover of the thing. The invoice or delivery note may also fulfill the function of the guarantee certificate if the seller indicates the duration of the guarantee period on them.
11.4. The warranty applies only to malfunctions caused by a manufacturing defect. In particular, the guarantee does not apply to:
11.4.1. defects and damage to the goods caused by natural or mechanical damage to the goods and its components, including incidental damage;
11.4.2. defects and damage to the goods caused by contamination of the goods or parts thereof as a result of neglected maintenance;
11.4.3. defects and damage to the goods caused by the use of the goods in conditions which, due to their temperature, dust, humidity, chemical and mechanical effects of the environment, do not correspond to the conditions under which the goods are normally used;
11.4.4. defects and damage to goods caused by a natural disaster;
11.4.5. defects and damage to goods caused by violent damage to goods;
11.4.6. defects and damage to goods caused by failure to observe the principles of use of goods;
11.4.7. goods for which the warranty period has expired on the day of acceptance for repair;
11.4.8. defects and damage to goods caused by the use of components other than those recommended by the manufacturer or supplier, as well as repair or modification by persons other than those authorized by the manufacturer or supplier;
11.4.9. defects and damage to the goods which the buyer knew before the goods were taken over;
11.4.10. defects and damage to the goods caused by the buyer himself or caused by improper assembly of goods.
12. Execution of liability for defects (complaint):
12.1. Rights arising from liability for defects shall apply directly to the seller or to the operation in which the goods were purchased. However, the Buyer may also file a claim in any other Seller's establishment where acceptance of the claim is possible with respect to the products or services sold, or to a designated person obliged to handle the claim. An employee authorized to handle complaints must be present at the establishment and at the designated person according to the opening hours.
2.12 In the case of a claim it is necessary to submit a warranty certificate and proof of payment of the purchase price of the goods.
12.3. According to ZoOS, the seller is obliged to issue a confirmation to the buyer when making a claim. In order to comply with this legal obligation, the person claiming the defects (ie making a complaint) shall complete, together with an authorized employee of the seller or designated person who handles the complaint, a complaint protocol detailing the defect and the way the defect is manifested and in the package, including any accessories and documentation to the seller. In the complaint report, the person making the complaint shall state the contact address (e-mail, telephone number) to which the seller will be informed of the manner of handling the complaint. The Seller is not responsible for failing to deliver the notification to the contact address provided. If the complaint is made by means of remote communication, the seller is obliged to deliver the confirmation of the claim immediately to the buyer; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of complaint handling; confirmation of the claim need not be delivered if the buyer has the opportunity to prove the claim otherwise. The Seller is obliged to issue a written document on the complaint handling within 30 days from the date of the claim at the latest.
13. Method of handling the claim:
13.1. According to the provisions of the §2 písm. m / ZoOS means: termination of the complaint procedure by handing over the repaired product, replacing the product, returning the purchase price of the product, paying a reasonable discount on the price of the product, a written call for acceptance or justified rejection.
13.2. If the buyer raises a claim, the seller or his authorized employee or designated person is obliged to instruct the buyer about his rights according to the general regulation (§622 and 623 of the Civil Code); based on the Buyer's decision, which the Buyer exercises from these rights, the Buyer shall determine the method of handling the complaint immediately, in complicated cases no later than 3 working days from the date of the complaint, in justified cases, especially if within 30 days of the claim. Once the method of handling the complaint has been determined, the complaint shall be settled immediately; in justified cases, the complaint may be settled later; however, the complaint must not be processed for more than 30 days from the date of the complaint. After the expiry of the period for settling the claim, the buyer has the right to withdraw from the contract or has the right to exchange the product for a new product.
13.3. If the defect is removable, the buyer has the right to have such defect removed free of charge, in a timely and proper manner.
13.4. Instead of removing the defect, the Seller may always replace the defective item with a defective one.
13.5. If upon receipt of the claim it is found that the item has a defect that is irremovable and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or has the right to withdraw from the contract.
13.6. The same rights as set out in point 13.5 belong to the buyer if it is a removable defect, but the buyer cannot properly use the thing for the re-occurrence of the same defect even after the third repair.
13.7. The same rights as those set out in clause 13.5 shall be given to the purchaser if the item has at least three different removable defects at the same time, each of which prevents proper use.
13.8. If the buyer has made a complaint about the product within the first 12 months of purchase, the seller can handle the complaint by refusal only on the basis of expert judgment; irrespective of the outcome of the expert assessment, the buyer may not be required to pay the expert assessment costs or other expert assessment costs. If the buyer filed a claim for the product after 12 months of purchase and the seller rejected it, the person who handled the claim is obliged to indicate in the proof of the claim to whom the buyer can send the product for professional assessment. If the product is sent for expert assessment to the designated person, the expert assessment costs, as well as all other related costs, shall be borne by the seller, regardless of the outcome of the expert assessment. If the Buyer proves the Seller's responsibility for the defect by expert judgment, he / she can lodge the complaint again; the warranty period does not expire during the expert assessment. The Seller is obliged to reimburse the Buyer within 14 days from the date of filing the complaint all costs incurred for expert assessment, as well as all related costs reasonably incurred. A reclaimed claim cannot be rejected.
9.13 The settlement of the claim is without prejudice to the buyer's right to damages under Act no. 294/1999 Z.z. on liability for damage caused by a defective product, as amended.
These Complaints Rules come into force and effect on 1 March 2011 and cancel all previous provisions and practices related to handling complaints and warranty for goods.
Failure to comply with the above complaint conditions, the buyer endangers the quality and timing of the complaint procedure.