MODEL GENERAL CONDITIONS
1. GENERAL CONDITIONS
1.1 The seller is the company .................. company name .......................... , ............. address .... (street, number, city, postal code) ......., which is registered in the Commercial Register of the District Court ...... ., Section: ....., Insert No .: .........., IČO: ..................., DIČ: .. ........................, tel. +421 ......................, email: ................... @. ............................ (hereinafter referred to as the Seller).
1.2 The Buyer is any natural or legal person who in any way contacts the Seller with the intention of purchasing goods offered by the Seller.
1.3 The Buyer is also any natural or legal person who in any way contacts the Seller with a request that the Seller obtain the goods not included in the offer with the intention of buying these goods.
1.4 By using the website of the seller's online store and confirming the order, the buyer agrees to these Terms and Conditions.
1.5 These Terms and Conditions are valid until the new Terms and Conditions are issued.
2.1 The Buyer may order the goods as follows:
a) through a shopping cart on the seller's website,
2.2 By sending the order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 The seller confirms the sent order by e-mail within 24 hours and at the same time informs the buyer about the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The Seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 The order can be canceled by the buyer within 24 hours of ordering the goods without giving any reason. The buyer can cancel the order in the Customer section on the seller's website, by phone or e-mail. After verifying that the order cancellation conditions are met, the seller confirms to the buyer an order cancellation by e-mail or telephone. If the amount has already been paid for the ordered goods, the seller will send the money back to the buyer's bank account, or deliver it by another method, which they agree together.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In such a case, the Buyer shall immediately return the full amount paid to the Buyer or offer replacement goods or other solutions if the Buyer agrees. The seller has the right to cancel the order also in the event that he can not contact the buyer (incorrect or unlisted contact information, unavailability, ...).
3.1 The seller is / is not a VAT payer.
3.2 To the basic price of the order is added the price for the transport of goods according to the method of delivery the buyer chooses. The price is based on the total weight of the ordered goods and the current rate is visible directly in the order (for each mode of transport). Packaging is included in the price of transport.
4.1 The Buyer may pay for goods by cash on delivery or by bank transfer to the Seller's account on the basis of a pro forma invoice. On the basis of the sent order, the seller will issue a pro forma invoice which will be sent together with the order confirmation by e-mail. The buyer can make this payment as follows:
(a) a transfer order from its account;
b) direct cash deposit to the seller's account,
(c) the Pay Pal payment system
d) Tatra Pay system
4.2 Payment is only possible in EUR.
4.3 The tax document (invoice) is sent by the seller to the buyer together with the goods.
5. DELIVERY CONDITIONS
5.1 The delivery time for the goods in the seller's offer is in most cases within 8 working days from the order confirmation, the maximum delivery time is 14 days or can be extended upon agreement with the buyer. The seller will inform the buyer about the delivery time and delivery date when confirming the order by phone. If the Buyer is not satisfied with the announced extended delivery time, he has the possibility to cancel the order in accordance with point 2.5 of these Terms and Conditions.
5.3 The goods will be dispatched immediately after confirmation of the order and after fulfillment of all conditions for removal.
6. DELIVERY OF GOODS
6.1 The Seller ensures the transport of goods in a way that the Buyer chooses from the offered options in the order:
a) courier service,
b) Slovak Post.
6.2 The place of collection is determined based on the buyer's order. Delivery of goods to the designated place is considered to be the fulfillment of the delivery.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the shipment when receiving the goods.
6.4 Together with the goods, the Seller shall provide the Buyer with an invoice (tax document), delivery note. The Seller shall also supply the User Manual and Warranty Certificate together with the Goods if the nature of the Goods so requires.
6.5 The Seller is responsible for the goods only after its acceptance by the Buyer. The Goods shall be deemed to have been taken over by the Buyer from the date on which the Buyer acknowledges receipt of the goods in writing.
6.6 The Seller is not responsible for delayed delivery of the ordered goods to the Buyer caused by the carrier. The shipper is fully responsible for any damage caused by the carrier. Such cases are resolved by the seller by delivering new goods to the buyer after paying all damage to the carrier.
6.7 In the case of greater interest, we may have a shortage of goods and so we can deliver the goods you ordered in several packages, paying postage and packing as a single package.
7. WITHDRAWAL FROM EQUIPMENT ORDER
7.1 The Buyer is legally entitled to withdraw from the ordered order without any reason (according to the law "from the Purchase Agreement" if the Buyer has already taken over the goods) within 7 working days from the day of taking over the goods.
7.2 The return goods must be :,
b) complete (including accessories, documentation, ...),
(c) including the accompanying proof of purchase.
7.3 If the buyer decides to return the goods according to point 7.1 hereof, he is obliged to:
a) contact the seller with a request to withdraw from the completed order, specify the order number (variable symbol), the date of purchase and your account number for the refund,
b) send the goods back to the address of the seller - it is recommended to send the goods by registered mail, insured and use suitable packaging to avoid the description, sticking or other deterioration of the original packaging and the goods themselves during transport (the seller is not liable .
c) reimburse the costs of returning the goods (postage, insurance, ...).
7.4 Upon the fulfillment of the conditions under points 7.1 to 7.3 hereof and after receiving the returned goods, the seller is obliged to:
(a) take back the goods;
b) to return to the Buyer within 15 days from the date of withdrawal from the completed order the full price paid for the goods, except the shipping charge.
7.5 In the event of failure to comply with any of the conditions under points 7.1 to 7.3 of these Terms and Conditions, the Seller will not accept withdrawal from the completed order and the goods will be returned at the Buyer's expense.
8. WARRANTIES AND COMPLAINTS
8.1 The handling of complaints is governed by the warranty conditions of specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the seller's online store is 24 months. Proof of purchase (enclosed invoice) is always sufficient for asserting rights from liability for defects (complaint). The submission of proof of purchase for the purposes of the claim is sufficient even if the warranty certificate was issued but the customer lost it.
8.3 The warranty does not cover normal wear and tear of the thing (or its parts) caused by use.
8.4 The Buyer is obliged to deliver the claimed goods to the complaint clean, mechanically undamaged, with a copy of the invoice, delivery note. The buyer is obliged to send a description of the defect together with the goods.
8.5 CLAIM PROCEDURE:
8.5.1. Notify us as soon as possible by email or phone about a product defect.
8.5.2. Send the product back to the seller's address
9. PROTECTION OF PERSONAL DATA
9.1 All personal data provided to the customer in the order of goods or customer registration through the online store ................... are collected, processed and stored in accordance with Act no. 122/2013 Z.z. on the protection of personal data (hereinafter referred to as the "OCT"). The provision of personal data takes place when you place an order or register a Dermacol Beauty Club customer account within the Dermacol online store, to the extent specified in the order form or registration form.
9.2 By sending an order, resp. By concluding the purchase contract, the customer gives in accordance with Act no. no. 122/2013 Z.z. Seller's consent to the processing, collection and storage of his / her personal data for the purpose of concluding a purchase contract, order processing and related communication with the customer, but also after successful processing of the order for the fulfillment of the contract and keeping relevant records (eg etc.) until such time as he expresses his disagreement with such processing. Personal data are processed to the extent of: name, surname, address, telephone, e-mail. The Customer shall have the right to access and correct any personal data, including other legal rights to such data. The Seller shall not disclose, disclose or disclose the Customer's Personal Data to any other person, except for the transportation of goods to which the Customer's Personal Data is transmitted to the minimum extent necessary for the purpose of delivery of the Goods.
9.3 By registering a customer account through the online store ......................, the customer agrees that in accordance with Act no. 122/2013 Z.z. on the protection of personal data, the seller, or a third party, as an intermediary designated by the company pursuant to the aforementioned Act, processed, collected and stored the customer's personal data provided to the customer during its registration. The Customer also authorizes the Seller to process and use this personal data for promotional and marketing purposes and to hand over this data to the business partners of the Seller for promotion and marketing purposes by performing customer registration and / or checking the consent to receive news in any form when sending the order. expressly agrees that the Seller and, if applicable, third parties with whom the Company has entered into the relevant contractual arrangements, may send the Customer notices of business in electronic form, pursuant to Act no. No. 147/2001 Coll. on Advertising and Act no. no. 610/2003 Coll. on electronic communication. Personal data are processed to the extent of: name, surname, date of birth, address, telephone, e-mail, gender.
The Customer has the right to access, correct, and other legal rights to his personal data.
9.4 The Seller does not disclose, disclose or disclose the customer's personal data to any other person, except for: companies providing the transport of goods to which the personal data of customers are transferred to the minimum necessary for the purpose of delivery of goods (especially Slovak Post).
Consent to the processing of personal data and the sending of business information is granted for an indefinite period of time and can be withdrawn at any time free of charge by express and certain speech in writing addressed to the seller, by post, telephone or e-mail ........ ........... @ .................. Withdrawal of consent to the processing of personal data will also cancel the customer registration.
According to the Act no. no. 122/2013 Z.z. in particular in respect of the processing of personal data:
The Customer has the right to request from the Seller in writing:
(a) confirmation whether or not personal data are processed;
b) in a generally comprehensible form, information on the processing of personal data in the information system to the extent pursuant to Section 15, Par. 1, par. (a) to (e), second to sixth points; when issuing a decision pursuant to paragraph 5, the person concerned shall be entitled to acquaint himself with the procedure for processing and evaluating operations,
c) in a generally comprehensible form, accurate information on the source from which his personal data were processed;
d) in a generally understandable form, a list of his personal data which are subject to processing;
e) correction or destruction of his / her incorrect, incomplete or outdated personal data subject to processing;
f) the destruction of his personal data whose processing has ended; where official documents containing personal data are subject to processing, they may request their return,
g) destruction of his / her personal data that are subject to processing if the law has been violated,
h) blocking his personal data for withdrawal of consent before the expiry of the period of validity, if the controller processes personal data with the consent of the data subject.
The Customer has the right to object to the Seller against:
a) the processing of his personal data which he considers to be or will be processed for the purposes of direct marketing without his consent and to request their destruction;
b) use of personal data referred to in § 10 par. 3 písm. (d) for the purposes of direct mail marketing; or
c) Provision of personal data referred to in § 10 para. 3 písm. (d) for the purposes of direct marketing.
10. Final information
10.1 Supervision of the provision of services is performed by the District Directorate of Trenčín Trenčín Kvetná 7, 911 42 Trenčín and the Slovak Trade Inspection Authority, post office 29, Prievozská 32, 827 99 Bratislava.
10.2 These General Terms and Conditions and all Purchase Contracts based on them are governed by the legal regulations valid in the Slovak Republic.
Done at ..................., on ...........................